The Microsoft Lync 2010 Adoption and Training Kit provides a one-stop shop for resources for IT pros, project managers, help desk agents, and trainers. The kit provides:

  • A workbook that provides step-by-step guidance for each phase of the rollout and adoption process
  • Adoption and training resources, such as primers, email templates, and templates for a custom Lync 2010 intranet site to help organizations successfully roll out Lync
  • Modular, reusable, rebrandable, and in most cases, customizable user education and training materials, including frequently asked questions, Quick Start guides, how-to videos, Work Smart guides, and training videos
  • Buzzworthy applications such as IM an Expert and learning tools such as the Lync How-to that you can use to generate user excitement and drive the adoption of Lync

This can be found here

http://lync.microsoft.com/Adoption-and-Training-Kit/Pages/default.aspx 

When it comes to Microsoft Lync 2010 user education and training, the strategy and resources that offer the best return on investment vary depending on the user profile and the Microsoft Lync Server 2010 workload or Lync 2010 product

and that is here

http://lync.microsoft.com/Adoption-and-Training-Kit/training/Pages/default.aspx

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